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Worthwhile booking information

Bookings can be made by phone or e-mail.

If you want to fix your booking, we ask you for a down payment of €500 per room to the following account: Volksbank Fiss IBAN-Code: AT10 4239 0001 0000 1610, BIC-Code: VBOEATWWINN.

Please understand that we cannot promise specific room numbers or floors. The floor plans of the rooms are schematic, deviations are therefore possible.

Arrival:
On your arrival there you can enter your rooms from 3:00 p.m. at the latest. Please let us know if you arrive after 6:00 p.m.

Departure:
On your departure day, we ask you to vacate your room by 11:00 a.m. at the latest.

Payments:
You can pay by bank card, Visa, Euro- or Mastercard and in cash.

Our cancellation conditions:
If you cancel up to 4 weeks before arrival, you will receive your down payment minus €25 processing fee. If you cancel at least 21 days before the agreed arrival date, a cancellation fee in the amount of the room rate for three days is payable. If you cancel later than 21 days before arrival, we will charge the booked service – in case of late arrival or early departure, for whatever reason, the same regulation applies.

We strongly recommend taking out travel cancellation and curtailment insurance.
Europäische Reiseversicherung

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