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Worthwhile booking information

Bookings can be made by phone or e-mail.

If you want to fix your booking, we ask you for a down payment of €500 per room to the following account: Volksbank Fiss IBAN-Code: AT10 4239 0001 0000 1610, BIC-Code: VBOEATWWINN.

Please understand that we cannot promise specific room numbers or floors. The floor plans of the rooms are schematic, deviations are therefore possible.

On your arrival there you can enter your rooms from 3:00 p.m. at the latest. Please let us know if you arrive after 6:00 p.m.

On your departure day, we ask you to vacate your room by 11:00 a.m. at the latest.

You can pay by bank card, Visa, Euro- or Mastercard and in cash.

Our cancellation conditions:
If you cancel up to 4 weeks before arrival, you will receive your down payment minus €25 processing fee. If you cancel at least 21 days before the agreed arrival date, a cancellation fee in the amount of the room rate for three days is payable. If you cancel later than 21 days before arrival, we will charge the booked service – in case of late arrival or early departure, for whatever reason, the same regulation applies.

We strongly recommend taking out travel cancellation and curtailment insurance.
Europäische Reiseversicherung


Dear guests,

we and our employees are very happy to be able to welcome you with a
“very welcome, nice to have you here” until 25th October.
In Winter we will be open from 17th December 2020 until 11th April 2021

By the way:
We have adjusted our cancellation conditions for the Winterseason!
More information on the hygiene measures in our hotel and the skiarea can be found here.


Take good care of yourself and your loved ones and most importantly stay healthy!

See you soon!

Barbara and Michaela Neururer