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Worthwhile booking information

Bookings can be made by phone or e-mail.

If you want to fix your booking, we ask you for a down payment of €500 per room to the following account: Volksbank Fiss IBAN-Code: AT10 4239 0001 0000 1610, BIC-Code: VBOEATWWINN.

Please understand that we cannot promise specific room numbers or floors. The floor plans of the rooms are schematic, deviations are therefore possible.

On your arrival there you can enter your rooms from 3:00 p.m. at the latest. Please let us know if you arrive after 6:00 p.m.

On your departure day, we ask you to vacate your room by 11:00 a.m. at the latest.

You can pay by bank card, Visa, Euro- or Mastercard and in cash.

Our cancellation conditions:
If you cancel up to 4 weeks before arrival, you will receive your down payment minus €25 processing fee. If you cancel at least 21 days before the agreed arrival date, a cancellation fee in the amount of the room rate for three days is payable. If you cancel later than 21 days before arrival, we will charge the booked service – in case of late arrival or early departure, for whatever reason, the same regulation applies.

We strongly recommend taking out travel cancellation and curtailment insurance.
Europäische Reiseversicherung


Dear guests,

We will be open for you from 03rd June until 1st november 2022!

By the way:
Please notice, that the cable ways in Serfaus-Fiss-Ladis will open again on 11th june 2022

More information on the hygiene measures in our hotel and the skiarea can be found here.


Take good care of yourself and your loved ones and most importantly stay healthy!

See you soon!

Barbara and Michaela Neururer