You are asking yourself what holidays “after corona” will be like? Here are the most frequently asked questions and the answers to them:
Will all swimming pools and saunas be open?
Yes, we are allowed to open all swimming pools and saunas. A minimum distance of 1 metre has to be maintained everywhere. We will adapt the loungers accordingly and label the maximum number of people allowed.
In addition, we will be extending the opening times of our swimming pools!
The Family.Water.World will be open daily from 7:00 a.m. – 7:00 p.m. and on Mondays and Fridays to 10:00 p.m.
The S'PAnorama will be open daily from 7:00 a.m. – 7:00 p.m. and on Sundays and Wednesdays to 10:00 p.m.
The Family.Sauna will be open daily from 11:00 a.m. – 7:00 p.m.
Will the breakfast, lunch, afternoon and
children’s buffets be available?
Yes, there will be the usual buffets. Please note the minimum distance of 1 metre in the buffet area.
We also kindly ask you not to take your children to the buffets.
We appeal to our guests’ reason and sense of responsibility so that distance can be maintained.
What about childcare?
We will offer childcare as usual. But your children will be looked after in smaller groups.
Therefore you will have to register your children up to 30 minutes before the start of the programme so that we have enough carers on site. Every child that wants to be looked after, will be looked after – we promise this :-) ...
In addition, if possible, all programmes will take place outdoors!
Are face masks mandatory in the hotel?
From 24 March 2022, the FFP2 mask obligation is to be extended again and return indoors.
(up from 14 years, kids from 6-14 only needs normal Mouthmasks)
How about the lifts? Are there special regulations?
All lifts in Serfaus-Fiss-Ladis will be open!
What are the cancellation conditions?
Special Cancellation Policy for Winterseason 2021/2022
For summer season our regular cancellation conditions are valid.
We STRONGLY recommend to make a travel cancellation or travel interruption insurance.
Please note our regular cancellation policy:
- Within 21 days before arrival or non-arrival, premature departure 100% of total costs
- Within 31 days before arrival will be charged a cancellation fee of 3 nights
- Cancellations more than 31 days before arrival will not be charged. However, we will charge a handling fee of € 25,00 per room.