Covid-19-Info

Dear guest!

We all look forward to welcome you again in Serfaus-Fiss-Ladis this summer!
We are open until 25 october 2020.

NEWS up from 14th September

Since 14.09. Mouth and nose protection is again mandatory for employees and guests in public areas like Buffet and Lobby.
We appeal to all our guests to wear Mouth and nose protection.

However, in challenging times like this we have to acknowledge that not everything is going as planned. Our life in Austria and your home country is only slowly returning to normal.

From this day on, all holders of the Super. Summer. Card. can enjoy all inclusive features!
For more information visit www.serfaus-fiss-ladis.at

From this day on, we will welcome you in our region even more – with passion, hospitability and warmth as usual. Should the situation change, we will keep you updated on any new information on our social media channels.

We continue to count on your loyalty in these challenging times and look forward to welcome you soon in Serfaus-Fiss-Ladis.

 

You are asking yourself what holidays “after corona” will be like? Here are the most frequently asked questions and the answers to them:

Will all swimming pools and saunas be open?

Yes, we are allowed to open all swimming pools and saunas. A minimum distance of 1 metre has to be maintained everywhere. We will adapt the loungers accordingly and label the maximum number of people allowed.
In addition, we will be extending the opening times of our swimming pools!
The Family.Water.World will be open daily from 7:00 a.m. – 7:00 p.m. and on Mondays and Fridays to 10:00 p.m.
The S'PAnorama will be open daily from 7:00 a.m. – 7:00 p.m. and on Sundays and Wednesdays to 10:00 p.m.
The Family.Sauna will be open daily from 11:00 a.m. – 7:00 p.m.

Will the breakfast, lunch, afternoon and
children’s buffets be available?

Yes, there will be the usual buffets. Please note the minimum distance of 1 metre in the buffet area.
We also kindly ask you not to take your children to the buffets.
We appeal to our guests’ reason and sense of responsibility so that distance can be maintained.
Please note, that facecoverings are mantatory in the buffet area.

What about childcare?

We will offer childcare as usual. But your children will be looked after in smaller groups.
Therefore you will have to register your children up to 30 minutes before the start of the programme so that we have enough carers on site. Every child that wants to be looked after, will be looked after – we promise this :-) ...
In addition, if possible, all programmes will take place outdoors!

Are face masks mandatory in the hotel?

Yes, since 14.09. you have to wear Facecoverings in all public areas where it is not possibile to maintain social distance.
Particulary in buffet area!
All our employees wear facecoverings!

How about the lifts? Are there special regulations?

All lifts in Serfaus-Fiss-Ladis will start operating on 27 June 2020, so you will be able to enjoy your mountain experiences at the Laurentius from 3 July onwards! Don’t forget that with your Super.Sommer.Card all lifts can be used free of charge!
In the gondolas you have to maintain distance and only persons living in the same household are allowed in one gondola!
ALL playgrounds and ALL attractions will be open!
Please note, that cable cars are public transport and you have to wear Facecoverings in all cable cars and in the bus.

What are the cancellation conditions?

Until 1 November 2020 all bookings can be cancelled free of charge up to your arrival day!

Cancellation Conditions for Winter 2020/2021
In Order that you can look forward to your vacation with confidence, we have adjusted our cancellation conditions for the winter season 2020/2021.
Our normal cancellation conditions according to the Austrian Hotel Regulations are valid,
however, free cancellation by the vacationers and the hotelier is possible at any time for the period from
17th of December 2020 to the 10th of April 2021 if one of the following points applies:
 
• The arrival or departure to Austria cannot be guaranteed due to a border closure
• Austria, Tyrol or the Serfaus-Fiss-Ladis region is classified as a risk area in the highest category of your government
• You have to go into statutory home quarantine for at least 3 days after departure
• There is a person suffering from Corona in your immediate surrounding         

You have the option to rebook your vacation (no price guarantee) or you will be reimbursed the deposit you have paid minus a processing fee of € 25,00.
We STRONGLY recommend to make a travel cancellation or travel interruption insurance.

Please note our regular cancellation policy:
  • Within 21 days before arrival or non-arrival, premature departure 100% of total costs
  • Within 31 days before arrival will be charged a cancellation fee of 3 nights
  • Cancellations more than 31 days before arrival will not be charged. However, we will charge a handling fee of € 25,00 per room.
 

Dear guests,


we and our employees are very happy to be able to welcome you with a
“very welcome, nice to have you here” until 25th October.
In Winter we will be open from 17th December 2020 until 11th April 2021
.
 

By the way:
We have adjusted our cancellation conditions for the Winterseason!
More information on the hygiene measures in our hotel and the skiarea can be found here.

 

Take good care of yourself and your loved ones and most importantly stay healthy!
 

See you soon!

Barbara and Michaela Neururer