Important information

Important information & booking conditions

  • To make a reservation please contact us by telephone, Chat or e-mail.
  • An advance prepayment of Euro 500.- per room reserved is required. Please make your payment to the following account:
  • Volksbank Fiss - IBAN-Code: AT10 4239 0001 0000 1610 BIC-Code: VBOEATWWINN
  • Please note that we cannot promise that specific rooms and floors will be available.
  • The room floor plans are illustrated schematically only.
  • Well-behaved dogs are welcome, we charge Euro 25.00 per dog and day. We kindly ask that you observe the following regulations when travelling with your pet: Dogs are not permitted in any of the public areas of the hotel (restaurant, children’s club, water world ...). If left unattended in the room, you must ensure that your dog does not affect the well-being and quiet enjoyment of other hotel guests and does not lie on the bed or on the sofa. You assume full responsibility for any damages, however caused, resulting from the dog being allowed in the hotel’s premises. Please note we are a Baby- and Children's hotel and thus must observe rigid rules of hygiene.
  • Arrival: Your room will be ready by 3:00pm on the day of arrival (you can use all our recreational amenities and facilities as soon as you arrive). Please let us know if you should arrive later than 6:00pm.
  • Departure: Guests are requested to vacate their rooms by 11:00am.
  • Payment: We accept Cash, EC Card (Maestro), Visa and Mastercard.

Cancellation policy:

  • Cancellations more than 31 days before arrival are free of charge. However, we charge a processing fee of € 25.00/ booked room.
  • within 21 days before arrival, a cancellation fee for 3 nights is payable
  • later than 21 days before arrival or non-arrival, premature departure 100% of total costs

Any changes to arrival or departure dates are considered cancellations and are subject to the above policy.

Protect yourself and family while traveling! Purchase a travel insurance (Europäische Reiseversicherung) online:


What does the insurance cover:

  • Sudden sickness* of the insured or a near relative (certified by a medical practitioner)
  • Death of, or serious accident to the insured or a near relative (e.g. the death of a grandmother or a severe incident of a sister)
  • Substantial material damage to proprieties (fire, housebreaking, natural calamities)
  • Unexpected unemployment
  • Call to military or alternative service (if it can’t be put off)
  • Divorce after the booking of a journey together
  • Failure of high school exams if the booking was made before
  • Unexpected summons to attend court

* not included are mental or emotional disturbances , chronic ailments or diseases already existing  before the booking, save the conditions of the patient  have not worsened considerably.

Special Cancellation Policy for Winterseason 2021/2022

In Order that you can look forward to your vacation with confidence, we have adjusted our cancellation conditions for the Winter season 202172022 from 17.12.2021 unti 23.04.2022
You can cancel your holidays for free 14 days before arrival without giving a reason.

You can cancel until 1 day before arrival if one of this reasons occure:

• The arrival or departure to Austria cannot be guaranteed due to a border closure
• Austria, Tyrol or the Serfaus-Fiss-Ladis region is classified as a risk area in the highest category of your government
• You have to go into statutory home quarantine for at least 3 days after departure
• There is a person suffering from Corona in your immediate surrounding         

You have the option to rebook your vacation (no price guarantee) or you will be reimbursed the deposit you have paid minus a processing fee of € 25,00.
We STRONGLY recommend to make a travel cancellation or travel interruption insurance.

Dear guests,

We will be open again for you from 2nd june until 1st november 2021!

By the way:
We have adjusted our cancellation conditions for this summer season!

You can cancel your holidays within one day before arrival day without any cancellation costs!

More information on the hygiene measures in our hotel can be found here.

Take good care of yourself and your loved ones and most importantly stay healthy!

See you soon!

Barbara and Michaela Neururer