- Cancellations more than 31 days before arrival are free of charge. However, we charge a processing fee of € 25.00/ booked room.
- within 21 days before arrival, a cancellation fee for 3 nights is payable
- later than 21 days before arrival or non-arrival, premature departure 100% of total costs
Any changes to arrival or departure dates are considered cancellations and are subject to the above policy.
Protect yourself and family while traveling! Purchase a travel insurance (Europäische Reiseversicherung) online:
What does the insurance cover:
- Sudden sickness* of the insured or a near relative (certified by a medical practitioner)
- Death of, or serious accident to the insured or a near relative (e.g. the death of a grandmother or a severe incident of a sister)
- Substantial material damage to proprieties (fire, housebreaking, natural calamities)
- Unexpected unemployment
- Call to military or alternative service (if it can’t be put off)
- Divorce after the booking of a journey together
- Failure of high school exams if the booking was made before
- Unexpected summons to attend court
* not included are mental or emotional disturbances , chronic ailments or diseases already existing before the booking, save the conditions of the patient have not worsened considerably.
Special Cancellation Policy for Winter 2020/2021
In Order that you can look forward to your vacation with confidence, we have adjusted our cancellation conditions for the winter season 2020/2021.
Our normal cancellation conditions according to the Austrian Hotel Regulations are valid,
however, free cancellation by the vacationers and the hotelier is possible at any time for the period from
17th of December 2020 to the 10th of April 2021 if one of the following points applies:
• The arrival or departure to Austria cannot be guaranteed due to a border closure
• Austria, Tyrol or the Serfaus-Fiss-Ladis region is classified as a risk area in the highest category of your government
• You have to go into statutory home quarantine for at least 3 days after departure
• There is a person suffering from Corona in your immediate surrounding
You have the option to rebook your vacation (no price guarantee) or you will be reimbursed the deposit you have paid minus a processing fee of € 25,00.
We STRONGLY recommend to make a travel cancellation or travel interruption insurance.